Compartir Conocimientos: Caso de estudio de la Cooperativa Loja en la ciudad de Loja del año 2021 - 2022

Abstract

Abstract: The objective of this research work is to analyze the process of sharing knowledge in the Cooperativa de Transportes Loja. The methodology used is qualitative or non-traditional because an interpretation of the results is proposed, likewise a case study is carried out since it allows the data to be reasoned through the information obtained. The analysis is based on three macrocategories; the first corresponds to the diagnosis of the organization; giving as a result that they have recently improved in services to customers, the second corresponds to factors to share knowledge, emphasizing the motivational ones, the reward systems have little influence within the organization and in the opportunity ones they consider that they have the adequate technology equipment to carry out its entrusted functions, the last one appears in the improvement proposal recommended by the collaborators, referring to the fact that the meetings are held through the sharing of work experiences. Finally, it is concluded that the analyzed organization has to work on reward systems so that there is job satisfaction and increases organizational performance.