Propuesta de modelo de creación de Smart Shopping: empresa fulfillment con software ERP para la logística de empresas que se dedican al comercio electrónico en la ciudad de Loja

Abstract

Abstract: As a result of the pandemic, a new consumption trend was generated, the existing restrictions forced companies and entrepreneurs to offer products through e-commerce platforms, companies made this decision in order to reach end customers with their products and services, it was possible to accentuate a new way of selling quickly and safely. The e-commerce process encompasses different activities that seek to generate an efficient shopping experience, one of these activities and on which the development of the project was focused is that of a specialized e-commerce logistics which is developed based on standards established, in this project a proposal for a model to create a Smart Shopping fulfillment company was developed with ERP software for the logistics of companies that are dedicated to electronic commerce in the city of Loja, in this proposal the transformation of traditional logistics is sought to logistics specialized in e-commerce which has a digital approach for greater experience and operational efficiency.