Diagnóstico y propuesta de mejora en la gestión de la calidad en base a los principios de gestión de la calidad de acuerdo con la norma iso9000, en la empresa ricosa cia. Ltda., de la ciudad de Loja en el año 2021 -2022"

Abstract

Abstract: This research work focuses its study on the diagnosis and proposal for improvement in quality management based on the quality management principles of ISO9000 in the Ricosa company during the period 2021 -2022. For the development of the In this investigation, a case study methodology was applied, creating a diagnostic instrument elaborated based on the quality management principles of the ISO 9000 -2015 Standard, and the requirements of the ISO 9001 -2015 Standard. Subsequently, the company was diagnosed in order to know the reality of the organization and the degree of application of the standard, this is how, it was evidenced that despite having quality controls, the quality management system is still improvable and adaptable to the principles and requirements of the ISO Standard, allowing a significant improvement in its processes and customer satisfaction. Finally, an improvement proposal was prepareddetailing quality policies, objectives, scope and actions to achieve organizational efficiency.