Identificación de factores de riesgos laborales psicosociales en trabajadores de una empresa de atención telefónica privada del sector norte de la ciudad de Guayaquil durante el año 2021

Abstract

Abstract: The main objective is to identify the prevalence of burnout syndrome in workers of a private company in the northern sector of the city of Guayaquil during the year 2021. The methodology used was through a descriptive scope with quantitative approach, non experimental-cross-sectional type, for this we had a population of 40 workers: 20 nationals, 20 foreigners, to whom the following tests were applied: Ad-hoc questionnaire, Maslach's burnout inventory, Copenhagen psychosocial questionnaire, psychological capital, depression, anxiety and stress scales, loneliness scale and resilience scale. The main findings in the Burnout dimensions highlight emotional exhaustion with a mean of 14.80 nationals and 17.70 foreigners: depersonalization with a mean of 13.00 nationals and 13.40 foreigners. With respect to Psychosocial Risks, time and rhythm of work predominate 65% nationals, 45% foreigners and job insecurity with 70% nationals, 85% foreigners. In the mental health scale, extremely severe anxiety prevails with 10% nationals and 20% foreigners.