Satisfa cción de los usuarios, con la atención recibida en el Centro de Especialidades Médicas Carlos Pérez Perasso, de la ciudad de Azogues

Abstract

Abstract: User satisfaction with the medical care rec eived repres ents the personal sens ation of pleas ure/disappoint ment, as a res ultof comparing ex pectations and perception of a s ervice. By w hich, every health est ablishment must provide quality care, eff ective, efficient, c ourt eous, fast, agile, where respect, patience, confidentiality and medical s ecrecy prev ail. D ue to the aforementioned, the present study had as a general objective: to det ermine the level of satisfaction of the us ers, with the care rec eived at the Carlos P érez Perass o Medic al Specialties C ent er, in t he city of A zogues, during t he period Marc h -May 2022. study design was descriptiv e, quantitative, cross-s ectional. The method w as t he application of the SER V QU AL survey. A mong the res ults obtained, care in the age group 18 -65 years prev ailed with 64.3%; the f emale s ex with 57. 9%, higher univ ersity educ ation with 37.9%. The satisfaction lev els were 75% for reliability, 71% for res ponsiv eness, 57% for sec urity, 65% for empat hy and 64% for t angible as pects, w hich repres ents an overall satisfaction of 66. 4%.