Análisis de prácticas de gestión del conocimiento en las Cooperativas de Ahorro y Crédito CoopMego, Educadores y Cacpe de la ciudad de Zamora, en el año 2021 - 2022

Abstract

Abstract: This research reports on the knowledge management practices implemented in three private financial sector companies in the city of Zamora. Its general objective is to analyze the knowledge management practices in the Savings and Credit Cooperatives CoopMego, Educadores and Cacpe with the help of concepts and definitions found in the literature. Knowledge management practices are tools focused on identifying, generating, retaining, sharing and using knowledge among employees in order to obtain positive results; a survey was used for the diagnosis of these tools; therefore, a quantitative methodology was used because this instrument allows obtaining statistical data that, when converted into descriptive analysis, provide an answer to the general objective. Thenumber of knowledge management practices implemented in the three financial institutions and the employees' lack of knowledge of their benefits were identified. Finally, three proposals were elaborated with actions, strategies and the necessary resources,based on the practices in process and planned to be implemented in each Cooperative.