Contribución del capital intelectual en el desempeño financiero de los bancos de la ciudad de Loja. Año 2020

Abstract

Abstract:Intellectual capital in financial institutions in Ecuador tends to be an important resource that includes human, structural and relational capital, becoming increasingly a source of competitive advantage and value creation. The purpose of the research was to determine the contribution of intellectual capital in the financial performance of the banks in the city of Loja. The methodology used was descriptive with a quantitative approach, the research design was non-experimental; In addition, a questionnaire was applied to 9 managers of financial entities, which allowed achieving the fulfillment of the proposed objectives.It was obtained as a result that among the three elements of intellectual capital, human capital stood out, demonstrating that there was a positive relationship with financial performance, generating greater profitability in financial institutions in the city of Loj.