Diagnóstico del aprendizaje organizacional en la cooperativa de ahorro y crédito Santa Rosa Ltda. Entidad privada, 2023

Abstract

Abstract:This research work focuses on carrying out a diagnosis of organizational learning in the Santa Rosa Savings and Credit Cooperative Ltda., a financial entity established in Santa Rosa, focused on the areas of customer service, business and investment, organization & methods, human talent, general management, computer security, investment, marketing, control operations, credit, legal and collection. The methodology is of a quantitative nature using tools that allow reaching the objective measurement, so that a previously validated survey was applied, obtaining as a sample a finite population of 207 members of the institution. It was obtained as a result that two of the most appropriate dimensions for the development of an organizational proposal are team learning and continuous learning, evidencing that the organization develops its skills and conflicts as a team. A proposal was designed aimed at strengthening the training actions in the institution, focusing on topics: Information and Communication Technologies, Neurolinguistic Programming, Customer Service, Human Resources, Legal Framework, to develop it periodically, evaluating roles, functions, tools and reflections. providing first-class knowledge to human talent.