Plataforma web para la gestión de activos informáticos adaptable para pequeñas y medianas organizaciones en Telefónica Movistar Ecuador

Abstract

Abstract: As a result of population growth, innovation and technological transformation over the last decades, web systems that encourage control of computer assets are in high demand in organizations since there are countless of them on the market, broadly fulfilling these requirements. However, its associated costs are extremely high in terms of licensing, implementation, maintenance, and hardware requirements. On the other hand, in the current technological era, the development of web systems is increasingly dynamic and growing since they are the result of the application of various agile programming techniques and efficiency oriented project management, aimed at crystallizing the much-mentioned digital transformation. The essential objective of this titling work consisted of developing a web system that allows to streamline the control, traceability, and monitoring of the computer assets that a company has or that over the years it is acquiring and including in the list of its fixed assets. Specifically, it was applicable to Telefonica Movistar Ecuador (Otecel S.A). The system was agile and efficient, designed and developed to measure, and among its main characteristics it has four modules that interact with each other to finally generate reports and graphs with which its leaders make optimal decisions in the face of the economic and technological reality of the organization. The system allowed the IT Support and Help Desk team to generate greater productivity, its main user, since it allowed leaving evidence of the entire life cycle of a computer asset without leaving gaps in losses and lack of control, due to the high turnover that exists. At the same time, it helped improve response times to support and SLA's, mitigating the excessive operational load that it currently has, identified as one of the main management problems. It was achieved using agile development methodologies, driven by the correct use of updated software engineering practices.