Diagnóstico de Gestión de calidad de acuerdo con la norma ISO 9001: 2015 y propuesta de mejora en base a la norma ISO 9004: 2018 de la empresa Perlas del Pacífico Paciper S.A., año 2022

Abstract

Abstract: Quality management based on the ISO 9001:2015 standard seeks customer satisfaction by integrate quality from the planning of the product or service and involve the parties stakeholders of the organizations. Therefore, the topic arises: "Diagnosis of Quality Management in accordance with the ISO 9001:2015 standard and improvement proposal based on to the ISO 9004:2018 standard of the company Perlas del Pacífico Paciper S.A., year 2022 . He The purpose of this research is to diagnose the current quality management of the company and make an improvement proposal based on the ISO 9004:2018 Standard to achieve success sustained by the organization. The methodology used was mixed and included the interview as a qualitative technique and the survey and observation as quantitative techniques; applying the structured interview, questionnaires and checklist as instruments. His design non-experimental used the inductive method. The population was made up of employees, suppliers, customers and managers. The results show the application of Management of Quality in the company, but it is concluded that it would be beneficial to use ISO 9004:2018 to achieve sustained success.