Desarrollo de una plataforma web que gestione los datos de transporte para medir la satisfacción y percepción de los usuarios en una Smart City

Abstract

Abstract: Due to the increasing evolution of technology and how it has been integrated into daily life, ICT technologies allow services of a quality that answer the necessities and demands of society with efficient and modern solutions. Cities face numerous challenges in various areas with the objective of improving the quality of life of their citizens. Therefore, the word Smart City came to be, where technology takes a crucial role and allows efficient monitoring and giving optimal solutions to people's problems. In the specific case of Loja city, it is currently in a stage of development as methods are still being integrated and created to gather information. Regarding mobility, applications such as Ktaxi, offer a service and collect information about the routes and services occupied by taxis. However, this data is not being exploited, thus in this work, a series of supervised analyzers were developed, which classify the comments with the purpose of knowing the point of view of the users, these results are represented in graphics, generating a consumption of information and feedback from the users.