Análisis, diseño y evaluación de un proyecto piloto de telefonía IP basado en la nube que reemplace al sistema de comunicaciones unificadas Cisco de la empresa Pepsi.

Abstract

Abstract:The objective of this degree work is to analyze, design and evaluate a pilot migration project from a traditional IP telephony platform, whose useful life has come to an end, towards a new cloud-based technology. The importance of this project lies in the need for the organization, owner of the current solution, to keep its telecommunications scheme based on IP telephony stable and available 100% of the time, to meet all the communication needs demanded by its customers. internal and external telephony. The technological and innovation component plays a fundamental role in the development of this work, due to the fact that it requires many hours of research into technologies available in the market, its evaluation and selection of the technology that covers the greatest number of needs that the company has. organization. In addition, the fact that research work and a pilot project of this nature have not been carried out to date, as far as is known, plays an important role.