Estudio sobre nivel de satisfacción en los estudiantes de la modalidad presencial con respecto a las actitudes en la atención del personal de servicios estudiantiles

Abstract

Abstract: The quality of service of an organization, the difference between one and the other in addition to the products and / or services offered, will always be the quality with which they serve their customers. The research work analyzes the level of satisfaction of the students of the Universidad Técnica Particular de Loja with respect to the attitudes in the attention of the student services personnel, both in the academic and administrative areas. The research is quantitative and a validated questionnaire called SERQUAL created by Parasuraman was applied as a technique to 363 students of all the careers of face-to-face modality. The results show that students attach great importance to administrative quality and their level of satisfaction. It is concluded that the importance of the services received by students does have an effect on student satisfaction.