Establecer un modelo de procesos operativos en las áreas de servicio de Hotel Le Parc, cantón Quito, año 2021 - 2022

Abstract

Abstract: Processes are essential in any organization, many times they are not taken into account when starting projects, or if they do, they tend to err without considering their needs, this led us to investigate the relationship of processes with institutional success. In the hotel industry, the correct application of processes can be the difference between an excellent service or an unsatisfactory one. This investigative work presented a comprehensive study with a manual to operational processes of the areas considered the most important in the hotel due to its proximity to the client, its purpose is the creation and improvement of processes. The methodology used was descriptive, handling qualitative variables, creating hypotheses through observation. The service areas and their operational processes were analyzed to study the effectiveness of the service. In the results and proposals section, a process guide for the service areas is presented. Finally, the conclusions reached by having carried out this work were exposed in a synthesized manner, as well as recommendations that it is considered should be applied to improve the offer of services.