Análisis e implementación de un sistema de monitoreo en un prestador de servicios de internet, utilizando indicadores de control a través de minería de datos

Abstract

Abstract: Internet service providers, when managing communications and telecommunications services directed towards customers, must ensure uninterrupted access to the Internet and associated services, focused on maintaining quality control over internal processes, controlled by monitoring systems that allow to control information flows, decision making and self-critical control of their indicators. Within this scenario, it was proposed to analyze certain variables, using the CACTI tool, responsible for monitoring the performance and performance of sensors applied on equipment within the network of an ISP, obtaining flat data reports which at the time of analysis do not yield specific control values. We used a Data Mining Algorithm focused on the analysis and treatment of information that allows us to use the data obtained to make comparisons with established control indicators that allow us to interpret results and take specific actions. The results obtained show that the reports that are extracted from the current monitoring systems when processed by any algorithm can identify values and indicators of specific processes on the control of the networks of Internet service providers, becoming an important requirement within the control regulations of ISPs, to identify risks and to control them.