Propuesta de mejora de procesos bajo la metodología Kaizen para la empresa Nones, dedicada a la sublimación y confección de ropa con diseños personalizados, en la ciudad de Cuenca en el año 2022

Abstract

Abstract: This research proposes to improve the internal processes of the Nones company through a proposal based on the Kaizen methodology. The research model used is descriptive, which allows identifying the problems that improve the company and when applying it, data was collected using techniques such as surveys, observation and interviews to obtain information about the object of study. These techniques made it possible to gather opinions and information from clients and staff, thus improving the reliability of the study by obtaining a broader and more direct vision of reality. An interview was also conducted with the company manager to obtain additional data and validate the consistency of the reports with the observed facts. Finally, the surveys revealed the areas and processes that had weaknesses where the best ones were raised to make the company more efficient. Despite the difficulties in the processes, it was found that the organization has a good work environment that favors employee satisfaction and can implement any system to improve efficiently.