Propuesta de rediseño de procesos administrativos para la mejora de gestión en la Empresa Golden Training Center de la ciudad de Ibarra

Abstract

Abstract: The objective of the research work was to structure the administrative processes of the Golden Training Center Company, focusing on planning, organization, direction and control in the development of each of the activities to improve the offer in the local market. A methodology was used that included a qualitative route to understand the proposed hypotheses, an exploratory scope, a non-experimental design with a modality of a field study and an inductive-deductive method, and the application of interviews, questionnaires and surveys to collect the results. corresponding data. The results revealed that through various management models, new processes and flowchart design, productive strategies were achieved for each activity, improving the management of all areas and encouraging employees to develop problem-solving and decision-making skills. The Golden Training Center company faces generational changes; however, it maintains its purpose of meeting the fundamental objectives, continuously adapting and improving to remain competitive in the local market.