Diseño de un modelo de aprendizaje organizacional para la Agencia Centrum El Bosque de Banco Pichincha, Quito. 2022

Abstract

Abstract: Within the present investigation, the survey has been used, in the first instance, which was applied to the members of the organization, except at the managerial level; and, on the other hand, an interview has been applied that was applied by the author to the two members of the management level of Banco Pichincha Centrum El Bosque. Among the main results that were found in this investigative process, there is a need for transversal knowledge within the organization, there is a high level of specialization of people, and there is an absence of mechanisms for team learning. While, on the other hand, the workers stated that the role of the leaders is good, since it allows them to make contributions, there are various evaluation and learning mechanisms, and the leaders are examples to follow. Based on the above, an organizational learning model was proposed that divides its performance into two pillars, the first from the managerial point of view, while the second has a performance strictly in the operational field.