Desarrollo del Plan de Gobierno Electrónico periodo 2018 - 2021 en la gestión de las entidades públicas dentro del Centro de Atención Ciudadana del Cantón Milagro

Abstract

Abstract: The objective of this research is to carry out an analysis of how the electronic government platform influences the Citizen Attention Center of the Cantón Milagro Province of Guayas, in order to contribute and strengthen the weak points that affect the electronic government platform in terms of performance, and infrequent use by citizens, and in turn manage the information published on the portal efficiently and securely, minimizing the time spent by citizens carrying out procedures in the offices, which they can carry out online through of a portal, complying with the existing rules of the administration of an electronic government portal based on the law established by it. In this investigation, field research was applied, using a set of techniques such as observation and survey that were the main point to make an analysis of the failures of the portal, the approach of these tools has allowed us to know the current situation of the portal, and to In turn, analyzing the activities and processes that have shortcomings, also allowed us to know the weak points of the portal, such as the lack of knowledge, veracity of information and lack of citizen participation; The research is aimed at providing solutions to the needs of citizens found through the application of suitable strategies that help the portal to be managed efficiently and effectively, both administratively and citizenly.