Evaluación de la calidad de la atención de salud en el servicio de hospitalización y consulta externa del hospital municipal de la mujer y el niño - Cuenca

Abstract

Abstract: The low quality of health services in recent years has prevented the improvement of the same, especially in third world countries; There are many health providers, without the sufficient and adequate training and experience, obtaining inappropriate medical practices and unsafe conditions, inadequate treatments, medication errors, and inaccuracies in diagnoses. Patient satisfaction indicates the fulfillment of the different expectations that the patient has. patient about the service they receive in the institution, this being an indicator of the quality of the service. The present study was carried out at the Municipal Hospital for Women and Children of Cuenca, whose main objective is: Evaluate the quality of care provided at the Municipal Hospital of the Women and Children of the city of Cuenca, in the period June-August 2023, through the measuring the degree of patient satisfaction to propose improvement strategies. For For this reason, a descriptive study was designed, the information was obtained through the SERQVAL scale. The results obtained in the five dimensions represent the categories of VERY SATISFACTORY and SATISFACTORY .