Lineamientos para la elaboración de un Manual de procesos y procedimientos para la gestión en servicios de atención de salud móvil en el ECU 911 de la ciudad Cuenca

Abstract

Abstract: One of the weaknesses of the ECU-911 of the city of Cuenca is that it has not designed A process manual for the mobile health care service. Given this, the present The objective of the study was: Design the guidelines for a process manual and procedures for management in mobile health care services developed by the ECU 911 of the city of Cuenca. To this end, a qualitative action research approach with a descriptive scope was adopted. The study population consisted of both 352 users of the ECU 911 mobile health care service in the city of Cuenca such as by 30 radio operators from the same institution. The following conclusions were reached: ECU-911 mobile health care services in Cuenca face challenges that require intervention. These findings emphasize the importance of taking a holistic approach in service management, where constant improvement in technical areas and operational as well as user experience. The purpose of having a Manual of processes, is to raise the quality and coherence of the services provided to citizens Cuencana. The aim is to establish a unified protocol in response to a wide range of emergency situations. Doing so combats variability and minimizes improvised decisions, which, in critical contexts, could culminate in outcomes unfavorable.