Sitio web para la empresa Farquimvet con integración de un chatbot que gestione el servicio de atención al cliente

Abstract

Abstract: The main objective of this degree work is the development of an effective technological solution in order to improve customer service in the company Farquimvet, through the creation of a business website that integrates a chatbot specialized in providing information related to advisory services in agroquality regulations and sale of chemical products. To achieve this objective, research was conducted on the relevant theoretical principles and foundations related to the Internet, the web, websites, natural language, artificial intelligence and chatbots. In addition, crucial aspects such as requirements definition, user interface and component architecture were considered in the design phase of these systems. These elements were subsequently created and implemented using tools such as HTML, CSS, JavaScript, Dialogflow ES and Dialogflow Messenger. Finally, as an integral part of this work, evaluations were performed to ensure that the software meets the expected quality standards and functionalities, offering users an optimal experience with the system.