Análisis de la contribución del desaprendizaje organizacional, gestión de calidad y desempeño en las PYMEs de la ciudad Quito del sector comercial del 2023

Abstract

Abstract: The research carried out aimed to identify the contribution that the organizational unlearning, quality management and performance in the city's SMEs of Quito in the commercial sector of 2023. A quantitative investigation was used in which An exploratory and descriptive methodology was applied. The population was taken from the sector commercial of the city of Quito and a sample of 35 companies to represent said sector. The instrument applied was a survey structured through a Likert scale. The results indicated weaknesses in the sector based on the variables analyzed, a action plan to generate possible future improvements which will allow a substantial improvement in the sector.