Diagnóstico del nivel de servicio de las líneas L3 y L8 del transporte público de la ciudad de Loja, Ecuador

Abstract

Abstract: Public transport is a service of general interest that, given its importance, must be provided with total quality and transparency. In this sense, the objective of this research was to diagnose the level of service of public transport in the city of Loja specifically of line L3 and L8, applying a survey to a total of 266 users of these lines in ages ranging from 7 to 80 years, to evaluate their perception about the public transportation service based on the quality factors established in the manual Transit Capacity and Quality of Service (TCQS). In the case of line L3, the service level public transport tends to be positioned at level C, but does not reach level D; The level of service is rated as average. For line L8, the panorama is different since that, the level of service increased, reaching level B and C, showing a better user experience when using this line.