Diagnóstico del nivel de servicio de las líneas L2 y L11 del transporte público de pasajeros de ciudad de Loja

Abstract

Abstract: An efficient public service not only indicates the effectiveness of the system, but also promotes the conscious choice of public transportation over private transportation by meeting expectations and user needs. In a mobility-driven environment, public transportation plays a central role in facilitating social activity. The present work is focuses on the critical investigation of the service level of lines L2 and L11 of the public transport in Loja, evaluating the user experience to improve efficiency operational. The adopted methodology ensures results of the factors where the average of the responses obtained by the survey carried out, constituting the basis fundamental of the research. The connection between user perception and management unified lines by the institution CTUCL has generated the general perception of users is located at a "Regular" level, determining that the factors that influence the level of service between categories "B" and "C"