Diseño de un sistema de procesos internos para mejorar la eficiencia y productividad en Home Construye

Abstract

Abstract: Research at Home Construye focused on analyzing the global business environment and addressing key challenges related to adaptation in dynamic environments. Strategies such as process management and quality management were implemented, highlighting trends such as the integration of emerging technologies and agile project management. The main objective was to design a comprehensive system of internal processes to improve the efficiency and productivity of the company. The identification of opportunities focused on personnel, proposing a system with specific goals, using the Minimum Viable Product (MVP) to create a functional initial version. Validation included interaction with key employees, feedback collection and efficiency metrics, highlighting the importance of flexibility and continuous feedback. The business model prioritized customer experience, innovation and strategic alliances. The design of internal processes focused on improving areas of inefficiency, with standardization and formulation of key indicators. The expansion strategy included the development of a mobile application to improve efficiency in sales, logistics and warehouse, increasing customer satisfaction.