Análisis de la influencia del uso de las nuevas tecnologías para la gestión pública ecuatoriana durante la pandemia por COVID-19

Abstract

Abstract: This research analyzes the use of communication and information technologies for public management in Ecuador during the Covid-19 pandemic. Given the broad advantages for the effectiveness of public organizations with the use of such technologies under the new concept of Electronic Government and within the framework of the First Open Government Action Plan Ecuador 2019-2022, this study was developed at the headquarters of the eight public organizations that operate in Loja, province of Loja. Through quantitative and qualitative explanatory research, with a non-experimental field design, techniques of structured direct observation, interviews and surveys were applied. Among the main results, the incorporation and use of ICT in all the organizations studied stands out, generating simplification and agility for the execution of regular operations, as well as greater fluidity in communication. However, they request more economic and logistical support from the Government of Ecuador for the training of employees and officials and the updating of equipment and programs.