Transformación digital del proceso de registro y solicitud de requerimientos de clientes de la empresa Master-Ware s.a. Maswa, aplicando principios de arquitectura empresarial y tecnologías en la nube.

Abstract

Abstract: This project begins with the analysis of the economic sector in which the study company operates, its contribution to the national economy, its strengths, and weaknesses. This allows us to identify opportunities that can be exploited to enhance competitiveness and maximize created value. To capitalize on these opportunities, a comprehensive review of all business processes of the company is necessary. We apply the principles of enterprise architecture using The Open Group's Architecture Development Method (ADM), which is part of the Enterprise Architecture Framework (TOGAF). We start with the development of business architecture, analyzing the value chain, core, and support processes. This helps identify the company's challenges and contribute improvements outlined in the data and application architecture. These improvements will be supported by the proposed technological infrastructure architecture, based entirely on the cloud to leverage its benefits such as mobility, scalability, resilience, and high availability.