Análisis de la contribución del desaprendizaje organizacional, gestión de la calidad y desempeño en las empresas de la ciudad de Quito, actividad económica M , orientadas a actividades profesionales, científicas y técnicas

Abstract

Abstract: This document focused on the analysis of business management of the economic sector "M", focused on professional, scientific and technical activities, specifically in the areas of organizational unlearning, quality management and business performance. The general objective The study was to evaluate how these areas contributed to the success of companies in the sector aim. For the research, a structured survey was used as a collection technique. which consisted of 62 questions, organized into 13 items, with 2 to 7 questions in each one. HE A Likert scale from 1 to 5 was used for the responses, aimed at managers or managers. of the companies in the sector located in the city of Quito. This allowed an analysis to be carried out both quantitative and qualitative of the sector. The results highlighted the importance of management of quality, the need to address organizational unlearning and the positive influence of knowledge management in performance and customer satisfaction. Altogether, this study offered a comprehensive view of how these areas interconnect and impact improvement of companies in the sector, providing valuable recommendations to strengthen management business.