Análisis de la contribución del desaprendizaje organizacional, gestión de calidad y desempeño en las PYMEs del sector pesquero de la ciudad de Manta, provincia de Manabí para el año 2023

Abstract

Abstract: The present investigation highlights the current situation of several SMEs to carry out a unlearning process, in relation to quality management, its impact on SMEs by improving effectiveness in the delivery of products or services, on performance organizational, it is pointed out that, despite the good ratings on the scales for the different work areas, there is a lack of communication between them. For the development This study used a quantitative methodology based on surveys in which analyzed four dimensions, quality management, unlearning, exchange of information and results of the organization, with its corresponding subvariables; The The research was developed in three chapters: the first chapter presents the definition conceptual of organizational unlearning, quality management, performance and some diagnostic models; The second chapter details the methodology, research and analysis of data; in which proposals are generated to improve quality management axes and organizational unlearning. The investigation is completed with conclusions and recommendations.