Diseño de un modelo de gestión por procesos en la empresa Quinta Los Juanes de la ciudad de Baños de Agua Santa provincia de Tungurahua durante el año2023

Abstract

Abstract: The objective of this work is to design a process management model for the company Quinta Los Juanes in the city of Baños de Agua Santa, province of Tungurahua during the year 2023. To carry out this study, a methodology was used quantitative based on surveys, interviews and observation applied to managers and employees of the establishment, addressing the current management process of the hotel point, with their respective subvariables. The results obtained reflect certain deficiencies in different areas, by not having defined adequate process management in all areas of said organization due to the lack of documentation and formalization thereof. This investigative work concludes with a process management proposal that adapts to the reality of this hotel point in the province of Tungurahua, where there is a possible solution to these failures in its organizational structure.