Plataforma de administración y gestión de tickets de mantenimiento correctivo para sistemas de seguridad electrónica

Abstract

Abstract: This Curricular Integration Work develops an administration platform and ticket management for corrective maintenance in security systems electronics, addressing the challenges of manual, inefficient and prone processes to errors in the management of maintenance incidents, to prevent them from being generated significant delays and increase operating costs. A solution has been designed that automates and optimizes ticket management, improving thus the response and resolution of incidents. A robust database was selected and scalable, compatible with Django, agile methodologies and practices of development such as Scrum to ensure continuous delivery and high performance of the system. The platform improves the maintenance management of security systems electronic, complying with the safety regulations and regulations of Ecuador, including resolution No. SB-2021-2263 of the Superintendency of Banks and the resolution number A 042-2021 of the Mayor's Office of Quito. Adheres to the International Standard BASC Security System, guaranteeing reliable and safe operation according to legal requirements and best practices.