Aplicación web de gestión y control de soporte para la empresa Dworkers S.A.S

Abstract

Abstract: The present work consisted in the development of a support management and control web application for the company Dworkers S.A.S. This application's main objective is to optimize internal processes related to company support, providing a centralized and efficient platform for request management, task assignment, incident tracking, and reporting. The implementation of this web application has generated numerous benefits for Dworkers S.A.S. First, you've improved the efficiency and productivity of your support team by providing them with effective tools to quickly manage and resolve customer requests. In addition, the centralization of information has facilitated strategic decision-making, by having accurate and updated data on the performance of the support team. In addition, the application has improved internal and external communication, by allowing customers to track their requests in real time and receive updates on their status. In addition, the automated generation of reports has facilitated the analysis of data and the identification of areas for improvement in the support service.