Análisis de la contribución del desaprendizaje organizacional, gestión de calidad y desempeño en las empresas de la ciudad de Cuenca, actividad económica I y F

Abstract

Abstract: The research project aims to establish a relationship between management of quality, unlearning and performance; in order to contribute to the improvement of results within organizations. The theoretical framework has been structured based on the variables investigated, organized to analyze individually, to manage the activities of each company with criteria of excellence and effectiveness. A methodology with a quantitative approach was applied; additionally, the population under study, 35 companies from the services and industry sectors were surveyed from the city of Cuenca. That said, the completion of this work is considered of utmost importance, since Through it, an improvement will be achieved in the processes, activities and mechanisms that operate within the companies of the city of Cuenca, since in addition to the benefits that are achieved, it will serve as a model to be used by other companies.