La comunicación asertiva y su influencia en el entorno laboral en la Facultad de Ciencias de la Salud de la Universidad Técnica Particular de Loja

Abstract

Abstract: The research "Assertive communication and its influence in the work environment" aims to purpose to evaluate the level of assertive communication in the administrative staff of the Faculty of Health Sciences, identifying possible difficulties in the work activity that could generate negative consequences on efficiency and job satisfaction, its general objective is analyze the influence of assertive communication on the administrative staff of the faculty of health sciences to determine their impact on the quality of services, efficiency operations and work environment. The methodological approach adopted is quantitative, using structured surveys directed at 8 officials. The research technique of surveys in this study, and a questionnaire was used as a research instrument 20 questions with multiple choice answers composed of two sections, one of 5 questions concerning general data and 15 questions that allowed us to know aspects related to assertive communication and work environment. The results indicate that the Application of assertive communication improves performance and learning, strengthening the labor Relations.