Análisis de la contribución del desaprendizaje organizacional, gestión de calidad y desempeño en las PYMES de la ciudad de Machala del sector comercial, Año 2023

Abstract

Abstract: The main objective of this research is to understand the impact of organizational unlearning, quality management and performance on the competitive and functional development of SMEs. Through an exploratory and inductive approach, the condition of unlearning, quality, and performance in 35 SMEs in the commercial sector was diagnosed using primary (surveys) and secondary (specialized literature) sources. The results showed that employees had a positive attitude towards innovation and unlearning, although there were some obstacles to their implementation. Significant progress has been made in quality management; however, there is still room for development in process management and staff awareness. In addition, performance has improved, but problems remain with innovation, profitability, and marketing strategies. This research not only provides a snapshot of the current situation of SMEs in relation to unlearning, quality and performance, but also suggests possible areas for improvement that could become starting points for future academic research.