Análisis de la contribución del desaprendizaje organizacional, gestión de la calidad y desempeño empresarial en las empresas de la ciudad de Otavalo y Cotacachi año 2023

Abstract

Abstract: The present work makes an analysis of the contribution of organizational unlearning, quality management and business performance in the cities of Otavalo and Cotacachi, the object of study were 35 companies of all economic sectors such as: hotels, tourism, transportation, textile industry, imports, among others. Managers or administrators of the companies were consulted through a survey in order to find out what is happening within the organizations on these issues. The results obtained reveal that the organizations do adequately manage quality management systems with the main objective of improving performance and offering quality products and services; they are also flexible to change habits and customs that are affecting their daily performance, and they understand that customer satisfaction is very important for business growth. Finally, two strategies are presented that will allow the strengthening of the processes of unlearning and quality management as a contribution to the research.