Desarrollo e implementación de un chatbot académico utilizando la arquitectura en la nube Azure bot service, para mejorar la experiencia del usuario en la gestión académica

Abstract

Abstract: This project arises from the need on the part of the Private Technical University of Loja, specifically the Information Technology and Computing Career of having a technological tool that allows for better management of resources such as the time and personnel involved in managing the relevant information they need Meet the students of this career. To achieve this, a academic chatbot that allows you to answer the most frequently asked questions regarding the academic procedures at the University and especially in the career. Are used cognitive computing technologies in the cloud, provided by the Framework Microsoft Azure that has everything necessary to build the chatbot. As software development methodology, an agile methodology called Scrum is chosen, which prioritizes the construction of functional prototypes in early stages of development to be validated together with the client. Finally, the solution is deployed in the channel Telegram as an interface in which students interact with the system.