Innovación en tecnologías para la participación ciudadana en la ciudad de Quito

Abstract

Abstract: The citizen participation in the construction of democracy, highlighting the influence of technology in daily life and social interaction. A project is mentioned, Veo Ciudad, a platform that seeks to channel the demands of the population towards the authorities. The objective of the study is to analyze how this platform impacts citizen participation in Quito, Ecuador, and its relevance in decision making. The project is divided into three chapters: a theoretical one, where fundamental concepts and background of the application are established; another focused on the research methodology used; and the third, which presents the results obtained, including data on the use of the application and the perception of the population. It is detailed that Veo Ciudad, launched in 2015, initially generated enthusiasm among users and effective responses from state entities. However, due to changes in authorities and a decrease in the quality of responses, interest and participation will decrease over time. The findings show that a large portion of the population does not use the app due to lack of timely response from the government.