La mediación en la resolución de conflictos entre estudiantes de 10. o año de EGB de una institución educativa

Abstract

Abstract: The study seeks to propose mediation strategies to manage conflicts between 10th year students of Basic General Education (EGB). In the theoretical framework, refer to authors such as Bonafé-Schmitt, Maxwell, Gatt, Carrasco Pons, highlighting the School mediation as an effective tool to improve the climate and foster relationships positive in the educational field. The sample includes 107 participants not probabilistically selected (5 teachers and 102 students). The methodological design was quantitative, descriptive, transversal and non-experimental. Five variables were analyzed: school conflicts, forms of resolution, exogenous and endogenous problems, and perception of mediation, through questionnaires applied to students and teachers. It was observed that the insults between students are a frequent school conflict, but dialogue is a common tool to resolve these disagreements. Family problems were identified such as absence of parents and verbal violence. Although the majority of students perceive positive behaviors At home, at school, and with peers, there are cases of sociocultural discrimination. The improvement proposal highlights the implementation of school mediation through workshops and practices to reduce conflict and promote a positive environment.