Análisis de la contribución del Desaprendizaje organizacional gestión de calidad y desempeño de las empresas de la ciudad de Cuenca

Abstract

Abstract: This thesis includes the research carried out on the Analysis of Unlearning organizational, quality management and organizational performance in companies transportation and storage of the city of Cuenca, has focused on improving the conditions of the quality and performance provided by the entities, along with achieving a greater competitiveness within its sector. Currently there is a need to be always at the forefront, innovating considering that it is of vital importance for stay afloat. According to Alvin Toffler (2018), he had already realized the need to unlearn by ensuring that: the illiterate of the future will not be the one who does not know how to read or write but the one who is not capable of unlearning old things to learn things new (p. 2). The method used for this research was the inductive method, analytical and exploratory, developing a construct validated by experts; the Independent variables are organizational unlearning, quality management and organizational performance, a questionnaire with a Likert rating scale is used. In In conclusion, companies in the transportation sector consider that unlearning organizational is very necessary to continue advancing in this changing world.