Análisis de la contribución del desaprendizaje organizacional, gestión de la calidad y desempeño en las PYMES de la ciudad de Playas y Guayas actividad económica G, año 2023

Abstract

Abstract: This thesis investigates the contribution of organizational unlearning in quality management and its impact on performance in companies located in the city of Playas. unlearning, understood as the process of abandoning obsolete practices to facilitate the adoption of new and more effective, is analyzed in the context of quality management, a key discipline for improvement continuation of organizations. The investigation was carried out through a study that involved companies from various sectors in Playas. Quantitative and qualitative methods were applied to evaluate the presence and effectiveness of organizational unlearning, quality and performance management organizational. The results reveal how organizational unlearning plays a role crucial in improving quality management, promoting adaptability and innovation in organizations. This study provides a deep understanding of how unlearning organizational can be a strategic tool to improve quality management and promote the performance of companies in the city of Playas.