Propuesta de Optimización de la Bodega de Entrega y Recepción de Mercancías de la Sede Principal de la Cooperativa de Transportes Loja

Abstract

Abstract: The optimization of the goods delivery and reception warehouse at the main headquarters of Cooperativa de Transportes Loja is presented as a key opportunity to improve logistics efficiency and user experience. This research proposes the implementation of a QR coding system as an innovative solution to optimize operational processes, both in internal management and user interaction. Through staff interviews and user surveys, a comprehensive view of the problem and areas for improvement was obtained. The results show that, although digitalization is still in a pilot phase, it has already generated positive changes in operational efficiency and organization, reinforcing user confidence and satisfaction, marking a path towards modernization of the service. In addition, recommendations are made for future research, such as periodic monitoring of the implemented system, evaluating its long-term impact and exploring new technological strategies to consolidate and expand the improvements achieved.