Propuesta de un modelo de gestión por procesos para la empresa Planta de Beneficio Gaona Stefy, provincia del Azuay, 2023

Abstract

Abstract: The study focuses on implementing a process management model according to ISO 9001:2015 standards at Planta de Beneficio Gaona Stefy, aimed at enhancing operational efficiency and service quality. Through a thorough analysis of the organization, key processes were identified and a map illustrating their interrelationships was developed. A system promoting continuous improvement was proposed, emphasizing senior management commitment and staff training. Conclusions underscore the importance of aligning processes with strategic objectives to optimize performance and meet customer expectations. Recommendations aim to strengthen internal communication, improve resource management, and foster a quality-oriented organizational culture. This methodological and practical approach significantly contributes to understanding and applying process management in business environments, facilitating alignment with international standards and enhancing competitiveness in the market.