Análisis de la madurez de la gestión por procesos de una compañía de servicios eléctricos del Ecuador, 2024

Abstract

Abstract: This work focused on analyzing the level of maturity of the process management of the electric utility company of Ecuador, 2024. A questionnaire was conducted to 56 collaborators on eight dimensions of the processes and a document review was carried out in relation to the 10 macro processes and 46 processes that the company has, these results were analyzed individually and globally. The results showed that the company is positioned in a quantitatively managed level with 91.48% in total, which means that it is a functional company, it has dimensions of knowledge, control, description, process measurement and information technology with a high score and a good result in the dimensions of performance, process improvement and information technology. It was concluded that the company does not have methods focused on process improvement, employees have resistance to change, and, in addition, several documents were identified as outdated procedures and instructions.