Análisis de la madurez de la gestión por procesos en el área administrativa financiera en la cooperativa de ahorro y crédito La Benéfica, ubicada en la provincia de Manabí, cantón El Carmen, por el año 2023

Abstract

Abstract: Currently, determining the maturity of process management is essential for companies, especially for savings and credit cooperatives. It is not enough to plan and develop the process management, it is crucial to constantly control and monitor activities planned. This allows you to evaluate whether the implementation is correct and whether the objectives are being achieved. expected results. In addition, it facilitates the identification of areas for improvement and decision making. informed to increase efficiency and competitiveness. This approach optimizes the different available resources, aligning services with customer expectations. The objective of study was to analyze the maturity of process management in the administrative-financial area of the La Benéfica Savings and Credit Cooperative, located in El Carmen, for the year 2023. used a mixed methodological design (qualitative and quantitative), using statistics and methods analytical, synthetic and deductive. With the application of collection instruments information it was possible to determine deficiencies in the improvement and control of process management, which is why in the final part an improvement plan was included with strategies aimed at achieve greater management effectiveness.