Diseño de un modelo de gestión por procesos en la empresa Toyosacha, de la ciudad La Joya de los Sachas, provincia de Orellana, durante el año 2023

Abstract

Abstract: The work carried out offers a comprehensive view on the implementation and improvement of the process management model at Toyosacha, located in Joya de los Sachas, Orellana. Using a mixed approach, qualitative and quantitative methods were combined, including surveys and interviews with managers and key employees. This allowed identifying deficiencies in organizational processes and proposing solutions to optimize operational efficiency, align procedures with organizational objectives and improve customer satisfaction. The importance of effective communication between departments, documentation and standardization of procedures, the establishment of clear strategic objectives and the promotion of a culture of continuous improvement is highlighted. It is also recommended to implement a continuous evaluation system and training sessions to ensure the long-term success of the new processes. The work provides a solid framework to strengthen the process management model at Toyosacha, improving its ability to face the challenges of the current business environment.