Salud mental, capital psicológico y satisfacción laboral en trabajadores ecuatorianos de la Dirección General de Seguridad Ciudadana y Orden Público de la ciudad de Quito durante el año 2023

Abstract

Abstract: This investigative study aimed to determine the prevalence of mental health, psychological capital, and job satisfaction among Ecuadorian workers in the Control and Monitoring Room of the General Directorate of Citizen Security and Public Order in the city of Quito during the year 2023. It employed a non-experimental, cross-sectional, and descriptive design with a sample of 67 workers. Various instruments were used: an ad hoc sociodemographic and occupational questionnaire, the DASS-21 scale, the PCQ-24 questionnaire, and the job satisfaction scale. The application of these instruments revealed that most workers exhibited good mental health with normal levels of anxiety, depression, and stress, and an average psychological capital score of 33.73. Regarding intrinsic and extrinsic aspects of their work, their job satisfaction scored 45.79. In conclusion, the workers possess the necessary psychological resources to perform effectively in their profession, which is reflected in their good mental health, high psychological capital, and elevated level of job satisfaction.