Diseño de un modelo de gestión de procesos basado en la norma ISO 9001:2015, en la empresa PROBAC S.A. ubicada en la ciudad de Guayaquil, año 2024

Abstract

Abstract: The main objective of this work is to design a management model of processes based on the ISO 9001:2015 standard, which allows continuous improvement in the development of the operations of the company PROBAC S.A. In this way it proceeds to standardize processes, ensure the quality of the product to be delivered, obtaining customer satisfaction and leading the company towards improvement continue. The methodological design used in this work is mixed, which consists of collecting, analyze and integrate both quantitative and qualitative research. The method that carried out is inductive, because information was taken from the source itself which is the company PROBAC S.A. and the techniques for data collection were direct observation, interview with the general manager, surveys of collaborators and clients of the organization. The components of the quality management system that are proposed to implement The organization's processes are applied using the life cycle methodology. Deming. In order to achieve continuous improvements in the processes and that the organization can meet growth standards to generate better competitiveness in the business market. With the information collected, a process map was established, the same as is duly documented along with the functions manual, the characteristics and flowchart of each process; In the same way, the schedule was prepared of implementation.