Análisis de los procesos estratégicos, operativos y de soporte de la asesora productora de seguros LC Seguros de la ciudad de Loja, año 2013. Propuesta de mejoras.

Abstract

This study emphasizes the importance of process management, which becomes a fundamental tool in the management of companies. Process management is a model for organizations that consist in focus efforts to make business processes more efficient, which mean that the activities carried will generate added value, and are oriented to the customer basing its management system in quality. The analysis of the strategic, operational and support processes of the production consultant of LC Insurance, will develop a framework control that defines the guideline and operations of the company, it becomes a necessary document for the correct definition of roles and a guide for staff to work efficiently. After establishing the inventory of the main processes which required to document, perform the improved lifting therof, and an analysis of the key points to finish with the observations and necessary recommendations to immediately apply in the company.